Al Rajhi Bank: Frequently Asked Questions in 2025
đŚ General Banking Information
1. What is a CIC number in Al Rajhi Bank?
The Customer Identification Code (CIC) is a unique identifier assigned to each Al Rajhi Bank customer. It’s used across various banking services to authenticate and process transactions securely.
2. What is the minimum salary required for an Al Rajhi loan?
For Saudi citizens, the minimum salary requirement is SAR 2,000, while retirees need a minimum of SAR 1,900. For non-salary transfer customers, the minimum salary is SAR 5,000.
3. What is a referral code in Al Rajhi Bank?
A referral code is a unique identifier that existing customers can share with friends and family. When new customers use this code during account opening, both parties may receive rewards, such as Mokafaa points.
4. Is Al Rajhi Bank open on Saturdays?
Typically, Al Rajhi Bank branches are closed on Saturdays. However, some Tahweel centers and airport branches may operate on weekends. It’s advisable to check the specific branch’s working hours.
5. What are Al Rajhi Bank’s opening hours?
Standard branch hours are from 9:30 AM to 4:30 PM, Sunday through Thursday. Some branches may have extended hours, so it’s best to verify with your local branch.
6. How do I contact Al Rajhi customer care?
You can reach Al Rajhi Bank’s customer service through the following numbers:
- General inquiries: 920003344
- Marketing: 8001241222
- Fraud & complaints: 8001244455
đł Cards & Digital Banking
7. What is the SWIFT code for Al Rajhi Bank?
The SWIFT code for Al Rajhi Bank is RJHISARIXXX. This code is used for international wire transfers to ensure funds are sent to the correct bank.
8. Who is the CEO of Al Rajhi Bank?
As of 2025, the CEO and Managing Director of Al Rajhi Bank is Waleed Abdullah Al-Mogbel.
9. What is an Al Rajhi digital card?
An Al Rajhi digital card is a virtual card that allows customers to make online purchases securely without using a physical card. It’s accessible through the Al Rajhi mobile app.
10. What is an Al Rajhi prepaid card?
The Al Rajhi prepaid card is a reloadable card that can be used for purchases and ATM withdrawals. It offers budgeting convenience and is not linked directly to your main account.
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11. Who owns Al Rajhi Bank?
Al Rajhi Bank is a publicly traded company on the Saudi Stock Exchange (Tadawul). The Al Rajhi family remains one of the largest shareholders.
12. Is Al Rajhi Bank Islamic?
Yes, Al Rajhi Bank operates in accordance with Islamic banking principles, offering Sharia-compliant financial products and services.
13. Is Al Rajhi Bank open on Fridays?
Most Al Rajhi Bank branches are closed on Fridays. However, certain airport branches may operate on a 24/7 basis.
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14. What is the IBAN number for Al Rajhi Bank?
An IBAN (International Bank Account Number) is a standardized international numbering system. Your specific IBAN can be found through the Al Rajhi mobile app or online banking portal.
15. What time does Al Rajhi Bank close?
Standard closing time for Al Rajhi Bank branches is 4:30 PM, Sunday through Thursday.
16. Does Al Rajhi Bank offer Western Union services?
Yes, Al Rajhi Bank provides Western Union money transfer services through its Tahweel centers, facilitating international remittances.
17. Does Al Rajhi Bank support Apple Pay?
Yes, Al Rajhi Bank supports Apple Pay, allowing customers to make secure, contactless payments using their Apple devices.
18. Does Al Rajhi Bank charge interest?
As an Islamic bank, Al Rajhi Bank does not charge interest. Instead, it operates on profit-sharing and fee-based models in compliance with Sharia law.
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19. What time does Al Rajhi Bank open?
Al Rajhi Bank branches typically open at 9:30 AM, Sunday through Thursday.
20. What is the Al Rajhi card PIN number?
The PIN (Personal Identification Number) is a 4-digit code set by the customer during card activation. It’s used for ATM withdrawals and point-of-sale transactions.
21. What is the Al Rajhi Platinum card?
The Al Rajhi Platinum card is a premium credit card offering exclusive benefits, including higher credit limits, travel insurance, and reward points.
22. What is the Al Rajhi Travel Plus card?
The Al Rajhi Travel Plus card is designed for frequent travelers, offering benefits like airport lounge access, travel insurance, and reward points on travel-related expenses.
23. What is the IVR PIN in Al Rajhi Bank?
The IVR (Interactive Voice Response) PIN is a 4-digit code used to authenticate your identity when accessing Al Rajhi Bank’s phone banking services.
Al Rajhi Bank offers a comprehensive suite of banking services tailored to meet the needs of its diverse customer base. Whether you’re seeking information on account management, card services, or Islamic banking principles, this FAQ aims to provide clear and concise answers to your most pressing questions.