How to Activate STC SIM Card with Iqama
Activating an STC SIM card with an Iqama in Saudi Arabia is mandatory for legal mobile usage. You need to verify your identity using Nafath and provide valid ID credentials linked to your residency. The process is digital, secure, and quick if all requirements are met.
What Do You Need to Activate an STC SIM with Iqama?
You must prepare the following before starting the activation:
- ✅ Valid Iqama (residency ID) – not expired
- ✅ mystc app installed on your smartphone
- ✅ New STC SIM card (prepaid or postpaid)
- ✅ Active internet connection (Wi-Fi or mobile)
- ✅ Access to the Nafath app for digital identity authentication
These elements are required to comply with the Saudi Communications and Information Technology Commission (CITC) regulations.
Which Apps Are Required for STC SIM Activation?
To complete the process, you need:
| App | Purpose | Available On |
|---|---|---|
| mystc app | For SIM purchase & activation | iOS, Android, Huawei |
| Nafath app | For Absher-linked ID verification | iOS, Android |
Note: Nafath connects to your Absher account and validates your identity digitally. It is required by law for SIM registration.
How to Prepare Your STC SIM for Activation?
Follow these preparatory steps:
- Insert the new STC SIM into an unlocked smartphone.
- Confirm that the SIM fits the tray (nano or micro size).
- Wait for the signal bar to show STC network availability.
- Restart the phone if the SIM is not recognized.
- Keep the SIM cardholder for the PUK2 code and serial number (ICCID).
Step-by-Step Guide: How to Activate STC SIM Using mystc App
Here’s the official activation flow:
| Step | Action |
|---|---|
| 1 | Open mystc app |
| 2 | Tap on Store → Select Mobile and Internet SIM |
| 3 | Choose the desired service (Prepaid or Postpaid) |
| 4 | Tap Activate your SIM on your own |
| 5 | Scan the SIM barcode or enter serial number manually |
| 6 | Input the PUK2 number found on your SIM card pack |
| 7 | Choose the mobile plan or data package that suits your needs |
| 8 | Enter your personal information, including Iqama number |
| 9 | Enter the verification code sent via SMS |
| 10 | Complete identity authentication using the Nafath app |
| 11 | Select and complete payment method (Mada, Visa, Apple Pay) |
| 12 | Activation successful – you can now use your SIM |
🔐 All steps comply with digital identity and SIM linking regulations in Saudi Arabia.
Where to Find the SIM Serial Number and PUK2 Code?
- PUK2 is printed on the back of the SIM card package.
- ICCID (Serial Number) is typically below the barcode.
- If scanning fails, enter the ICCID manually in the app.
Make sure not to discard the SIM packaging until activation is complete.
What to Do If an Activation Code Is Requested?
In rare cases, you may be prompted to dial a USSD activation code. Check for:
- Instructions in the SIM card package
- STC official website
- Default code such as
*150#or*123#depending on SIM type
If unsure, contact STC support to confirm the exact code.
How to Verify STC SIM Activation Status?
Once you finish the activation process, confirm by:
- Making a test call
- Sending a text message
- Checking if mobile data is working
- Logging in to the mystc app to see SIM status
The SIM is active when you can perform all normal mobile functions.
Common Issues During STC SIM Activation
| Issue | Cause | Resolution |
|---|---|---|
| SIM not recognized | Improper insertion | Reinsert and restart device |
| PUK2 not accepted | Typing error or wrong PUK2 | Double-check digits on SIM pack |
| Verification code failed | Network delay or wrong number | Request resend and re-check SIM slot |
| Nafath authentication fails | Unsynced Absher account | Update Absher/Nafath info |
| Payment declined | Card or app issue | Try another method (Apple Pay/Mada) |
Use STC customer care (900) or the Live Chat in the mystc app for support.
Can You Activate STC SIM Without the mystc App?
No. The mystc app is required for:
- SIM scanning or serial input
- Selecting your mobile plan
- Identity verification
- Payment integration
You cannot complete activation without mystc. If you face issues, visit a physical STC store with your Iqama.
Can You Activate STC SIM Outside Saudi Arabia?
No. STC SIM activation requires:
- Local mobile signal for SMS delivery
- Access to STC Saudi servers
- Valid Iqama authentication
- Nafath login, which only works within KSA
Activation is geo-locked to comply with Saudi telecom regulations.
How Long Does It Take to Activate an STC SIM?
| Scenario | Activation Time |
|---|---|
| App-based activation | 5–10 minutes |
| In-store activation | 10–15 minutes |
| With technical issues | Up to 24 hours |
Payment delays or verification mismatches are the main causes of delay.
FAQs: STC SIM Activation with Iqama
Can I activate multiple SIMs with one Iqama?
Yes, but CITC limits users to up to 10 SIM cards per Iqama across all providers.
What happens if I enter the wrong PUK2 code?
You will be locked out after several failed attempts. Visit an STC branch or call 900 to reset.
Is SIM registration mandatory with Iqama?
Yes. Saudi law requires all SIMs to be linked to valid residency IDs through verified processes.
Is it safe to activate a SIM online?
Yes. STC uses secure app protocols, end-to-end encryption, and Absher/Nafath ID integration.
Can I switch plans after activation?
Yes. You can upgrade or change your package anytime through the mystc app.