How to Refund Money from Alinma Bank

Alinma Bank offers a seamless process for requesting a refund if your transaction fails or if you need to cancel a payment. Refunds are common for transactions made through Alinma Pay or traffic fines paid via the Alinma Bank app. This guide covers the steps to refund money for both situations.

Refund Process for Alinma Pay (Alinma Pay Refund)

When you initiate a transaction via Alinma Pay and the payment does not go through, follow these steps to get your money refunded:

• Step 1: Open Alinma Pay App
  • Launch the Alinma Pay app and log into your account using the provided credentials.
• Step 2: Check Transaction History
  • Once logged in, go to the “View All” option to see your transaction history.
  • Identify the transaction in question (e.g., a failed transfer) and check the status of the payment.
  • If the money was not transferred, proceed to the next step for assistance.
• Step 3: Contact Customer Support for Refund
  • If the transaction failed, you will need to contact Alinma Bank customer support to initiate a refund.
  • To contact customer support:
    1. Open the Alinma Pay app.
    2. Navigate to the “More” section in the bottom menu.
    3. Click on “Support and Help.”
    4. Scroll down and select “Contact Us.”
  • You can either call the customer service in Saudi Arabia or contact international support if you’re outside the country.
• Step 4: Provide Necessary Information
  • Inform customer support about the failed transaction, providing details such as the transaction date, amount, and reason for the refund request.
  • Be prepared to share your Iqama number or any relevant account information to help them verify your request.
• Step 5: Refund Timeline
  • Refunds may take anywhere from a few days to a few weeks, depending on the complexity of the issue. For instance, a user reported a refund for a 799 Riyal transaction that took over two weeks to process and resulted in a partial refund of 762 Riyals.
  • If you do not receive the full refund, make sure to follow up with customer service.

Refund Process for Traffic Fines via Alinma Bank App

If you’ve paid a traffic fine through the Alinma Bank app and wish to request a refund, follow these steps:

• Step 1: Open the Alinma Bank App
  • Open the app and authenticate using your fingerprint or password for secure access.
• Step 2: Navigate to Payments Section
  • From the main dashboard, tap on “Payments.”
  • In the next menu, select “MOI Refunds” (Ministry of Interior Refunds).
• Step 3: Request a Refund
  • Click on “Request a Fund Refund.”
  • You’ll be presented with two options for querying your traffic fine:
    1. By Violation Number – If you have the violation number.
    2. By Violator ID – If you prefer using the ID linked to the violation, usually your Iqama number.
  • Enter the violation number or Iqama number, and ensure all details are correct.
• Step 4: Submit the Refund Request
  • After entering the required information, click “Next.”
  • A confirmation code will be sent to your registered mobile number. Enter this code to confirm the refund request.
• Step 5: Track Your Refund Request
  • Go back to the “MOI Refunds” section and click on “Refund Request History.”
  • Here, you can check the status of your refund. It will show as either “Pending” or “Completed.”
  • If it’s “Pending,” your request is still being processed. Once it’s completed, the status will show “Completed,” and the refunded amount will appear in your account.

Always ensure you keep your transaction details accessible and follow up with customer support if necessary.

Requesting a refund from Alinma Bank is relatively straightforward, whether you’re dealing with a failed transaction via Alinma Pay or a traffic fine. By following the outlined steps, you can quickly resolve refund issues and receive the due money in your account.