How to Unblock Your Al Rajhi Online Banking Account in 2025
If you’re unable to access your Al Rajhi Bank online banking or mobile app, it’s likely that your account is temporarily blocked for security reasons. But don’t worry—there are multiple verified ways to regain access swiftly.
This guide outlines step-by-step instructions to unblock your Al Rajhi account online, via customer service, and through physical branches if necessary.
🚫 Why Was Your Al Rajhi Online Banking Blocked?
Common reasons include:
- Multiple incorrect login attempts
- Expired Iqama or National ID
- Suspicious login from an unrecognized device
- Inactivity for an extended period
- Violation of terms or flagged transactions
🛠️ Methods to Unblock Your Al Rajhi Bank Account
1. ✅ Use the Al Rajhi Mobile App or Online Portal
If the issue is due to incorrect login:
- Visit www.alrajhibank.com.sa
- Click on “Forgot Username/Password”
- Verify your identity via Nafath
- Reset credentials and regain access
Note: Ensure your ID is valid and registered with Absher.
2. 📞 Contact Al Rajhi Customer Service
For account restrictions beyond login issues:
- Dial 920003344 from your registered mobile
- Choose the option to speak with a customer care agent
- Provide ID number, account number, and answer security questions
- Request immediate account unlocking
3. 🏦 Visit the Nearest Al Rajhi Branch
If digital recovery fails:
- Bring your valid ID or Iqama
- Explain the block notification
- Complete re-verification and reactivation on the spot
Some branches offer self-service kiosks for digital ID authentication.
4. 💡 Use Al Rajhi’s WhatsApp Banking (Optional)
- Save +966920003344 to your phone
- Send “Hello” to initiate the chat
- Use automated services or ask for support
Tip: This works best for non-critical issues and general inquiries.
🧾 Things to Check Before Unlocking
- National ID/Iqama should be valid and up to date
- Your Absher account must be active for verification
- Internet connection should be secure (avoid VPNs)
- Clear cache/cookies if using a browser
🧠 Pro Tip: Prevent Future Account Blocks
- Use strong passwords and update them regularly
- Enable two-factor authentication (2FA)
- Avoid logging in from public or unfamiliar devices
- Regularly update your registered phone and email
🙋 FAQs: Unblocking Al Rajhi Online Banking
How long does unblocking take?
Via app or website: Instant
Via phone support: 5–15 minutes
Branch visit: Up to 1 hour
Will my funds be affected?
No. Blocking affects access, not your actual funds.
Can I use the ATM if my online account is blocked?
Yes, unless the entire bank account is frozen for legal or compliance issues.
Getting locked out of your Al Rajhi online banking can be stressful, but recovery is straightforward with the right steps. Whether it’s a forgotten password, ID issue, or flagged activity—restoring your access is just a few clicks or a quick call away.
Always ensure your credentials are updated and your Absher account is active to maintain seamless banking.